Privacy policy
This policy explains how AIN’TENSION ELECTRICITE EURL uses and protects the personal data of its customers, prospects, job applicants and visitors to its website aintension-electricite.fr, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. In the event of any discrepancy, the French version prevails. Last updated: 25 October 2026.
1. Data controller
AIN’TENSION ELECTRICITE EURL, SIREN 880 148 580, RCS Bourg-en-Bresse. Head office: 87 Grande rue, 01350 Cressin-Rochefort, France. Agency and design office: 705 route des Bordelières, 01300 Chazey-Bons, France. Contact for any question about your data: aintension.electricite@gmail.com — +33 (0)4 82 84 97 70.
2. Data collected
- Customers and prospects : surname, first name, site and billing addresses, phone, email, description of the work, plans and photos of the installation, quotes, invoices, payments, access codes or keys entrusted for the work.
- Website visitors : data entered in the quote request and contact forms (type of work and building, surname, first name, email, phone, company, site address and town, project description, plans, photos and attached documents), technical data needed for the forms’ anti-spam protection (IP address, browser and device information) and, depending on your choices, cookies.
- Job applicants : CV, cover letter, contact details, qualifications and certifications.
No sensitive data (health, opinions, etc.) is requested.
3. Purposes, legal bases and retention periods
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Quote request and contact forms : these rules apply to all forms on the website, whatever the area of expertise. Requests and their attachments are sent to us by email to the company’s mailbox; they are not stored on the website. Only fields marked with an asterisk are mandatory. A request that does not lead to a project is deleted 3 years after the last contact; a request that leads to a project becomes part of the customer file (purpose 1).
Protection of forms against spam and attacks : the forms are protected by an internal anti-bot mechanism and by the Cloudflare Turnstile service (Cloudflare, Inc.). When a form is submitted, this service analyses technical data (IP address, browser and device information) to check that the request does not come from a bot. Legal basis: legitimate interest in securing the website and our mailbox. This data is not stored by AIN’TENSION ELECTRICITE; Cloudflare processes it in accordance with its own privacy policy. This service is used solely for security purposes, with no advertising or audience measurement cookies.
These processing operations are listed in the record of processing activities kept by AIN’TENSION ELECTRICITE EURL, in accordance with article 30 of the GDPR. For each processing operation, this record describes its purpose, the categories of data and data subjects, the recipients, the retention periods and the security measures. It is updated with each new processing operation or change of service provider, and is available to the CNIL.
4. Recipients
Data is restricted to authorised company staff. It may be passed on, solely for the purposes of the service, to:
- our technical service providers: quoting and invoicing software, email and office tools (Google Workspace), website and email hosting (OVH), form anti-spam protection (Cloudflare), an artificial intelligence assistant used for drafting quotes and documents and for project follow-up (Claude, published by Anthropic, business plan);
- our chartered accountant (EUREX) and our insurer (MAAF);
- inspection and grid connection bodies (Consuel, grid operator);
- our equipment suppliers, for delivery to the site;
- the consumer mediator (CM2C) and the authorities, upon legal request.
The work is carried out by our own salaried electricians. Your data is never sold or rented.
5. Transfers outside the European Union
Some IT service providers (in particular Google, Anthropic and Cloudflare) may process data outside the European Union. These transfers are governed by the safeguards provided for by the GDPR: an adequacy decision (EU–US Data Privacy Framework) or the European Commission’s standard contractual clauses.
6. Security
We protect your data through role-based access restrictions, strong authentication, regular backups, secure storage of paper documents and a confidentiality obligation for all staff.
In accordance with article 30 of the GDPR, AIN’TENSION ELECTRICITE keeps a record of processing activities. It lists each processing of personal data (customer management, invoicing, recruitment, website, video surveillance…), its purposes, the categories of data and data subjects, the recipients, the retention periods and the security measures. This record is updated with each change and is available to the CNIL on request.
7. Security systems installed for our customers
When we install or maintain a video surveillance, alarm, access control or network system, the customer remains responsible for the use of that system and of the recorded images. We only access this data on the customer’s instructions, for commissioning or maintenance, without copying or keeping it. Equipment passwords are handed over to the customer at commissioning.
8. Video surveillance of our premises
Our premises in Chazey-Bons are under video surveillance for the security of property and people. Images are kept for a maximum of 1 month and are only viewed in the event of an incident. A sign informs visitors at the entrance.
9. Cookies
Cookies necessary for the website to function are set without consent. Audience measurement, social media or advertising cookies are only set with your consent, collected through the banner shown on your first visit. You can accept, refuse or change your choices at any time via the “Manage consent” link.
10. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time and to set instructions regarding your data after your death.
To exercise these rights, write to aintension.electricite@gmail.com or to 87 Grande rue, 01350 Cressin-Rochefort, France. We will reply within one month. This period may be extended by two months for a complex request or in the case of numerous requests; you will then be informed within the first month, with the reasons. Proof of identity is only requested if there is reasonable doubt about your identity. Some data cannot be erased before the end of the legal retention periods (invoices, guarantee file).
11. Telephone canvassing
You can register free of charge on the Bloctel opt-out list for telephone canvassing (www.bloctel.gouv.fr).
12. Complaints
If you believe your rights have not been respected, you can lodge a complaint with the CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France (www.cnil.fr).